Insurance protection against “conflict” is part of a new package being offered to air passengers.
The move aims to plug a “gap in the market,” said Emirates Airline president Sir Tim Clark.
The airline now has “comprehensive” travel cover, an industry-first travel insurance product.
It includes medical cover for conflict-related incidents, backed by airline-managed hotel accommodation and extended-stay support across a range of “disruption scenarios.”
When itineraries include connecting on other airlines or Emirates services are unavailable, it will also rebook disrupted customers to their destination at no additional cost, including where flights have been cancelled due to “conflict-related disruption.”
The airline says customers can “now plan and travel with even greater peace of mind from the moment they book their journey,” with expanded medical cover in the insurance product.
This is supported by “Travel Guard” and additional disruption support by Emirates on top of the existing travel insurance offering.
Sir Tim Clark added, “Listening to customer feedback, we realised that travel demand remains strong but there was a gap in the market with regards to travel insurance cover. Therefore, we acted to address our customers’ needs.
“Together with Travel Guard, a leader in the global insurance industry, Emirates is pleased to offer an enhanced travel insurance product that is as comprehensive as it is reassuring for a wider range of situations. With strong demand for travel in summer, we are proud to offer our customers added confidence in planning their journeys to and through Dubai when they book with Emirates,he noted.
The new cover includes trip cancellation cover, compensation for baggage delay or loss, unlimited medical expense and emergency evacuation cover worldwide, among other generous benefits.
Newly added conflict cover provides reimbursement for medical expenses of up to US$ 25,000 and a free trip extension of up to 30 days. The cover is not restricted by government travel advice.
Rooted in the airline’s ‘fly better’ brand promise is airline-managed hotel accommodation during disruptions, including airspace closures. This is in addition to existing benefits such as a free date change for tickets booked from 2 April, and the option to ‘hold my fare’ for 24 hours free of charge.
Further comment comes from Russel Antonio, head of Global Business & Partnerships, Travel Guard who added: “Our long-standing collaboration with Emirates is grounded in a shared commitment to elevating the customer experience.
“By combining our strengths once again, this new comprehensive travel product offers enhanced protection that sets a new benchmark in the industry and responds to the needs of today’s travellers.”
The cover is available to purchase in the following markets:Austria, Bahrain, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Kuwait, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates and the UK.
- It can be purchased on emirates.com at the time of booking or added to existing bookings via Manage Booking.
