Brussels (Brussels Morning Newspaper) – In Belgium, since June 24, 2025, Bpost’s app login issue has blocked access to 10,000 parcels in lean lockers. Spokesperson Mathieu Goedefroy says a fix is coming; customers will be informed.
As VRT News reported, since June 24, 2025, many Bpost customers have struggled to log into the Bpost mobile app in Belgium. This technical issue has specifically impacted the parcel pickup system, particularly the “lean lockers.” These lockers, which lack screens and rely on the Bpost app for access via Bluetooth or QR code, are currently inaccessible.
The app’s login problems have rendered these lockers temporarily unusable. A Bpost spokesperson confirmed the issue, stating that the company is working to fix it as quickly as possible. However, no specific timeframe has been given for when the app will be fully functional again.
What happens to 10,000 lean locker parcels?
According to officials, most Bpost customers aren’t severely affected by the login problem. They can still track parcels on the Bpost website using a tracking code. They can also pick up parcels from places with staff or lockers with screens. These machines let people enter a code manually, so the app isn’t needed.
The main problem is for people who have chosen to have their parcels delivered to lean lockers. These lockers need the app to open. Until the login issue is fixed, people with parcels in those lockers should wait. For future deliveries, they should choose locations with staff or screen-equipped lockers to avoid delays.
Bpost spokesperson Mathieu Goedefroy said the login problem affects a small number of deliveries. Out of about 500,000 parcels Bpost handles each day, only about 2%, or 10,000 parcels, go to lean lockers. These lockers don’t have screens and need the app to open. Goedefroy said this is a problem, but it only affects a few packages. He assured customers that their parcels aren’t lost or stuck.
Bpost has all the contact details, like emails, for people expecting deliveries to the screenless lockers. They’re working on a fix, which could mean sending parcels to a different place, like a locker with a screen or a post office. If this happens, customers will be informed, and they don’t need to do anything. Bpost is sorry for the trouble and asks customers to be patient while the tech team fixes the app and the locker issue.
