Belgium, 19 August (Brussles Morning Newspaper) Belgian fashion retailer Junique Fashion is facing mounting criticism from shoppers who say they have waited weeks or even months for clothing orders, with some also reporting difficulties getting their money back. The latest Junique Fashion complaints include customers who say repeated attempts to find out where their purchases are have failed to produce either their goods or a refund.
The reports appear on Testaankoop, Belgium’s consumer organisation, where complaints involving the retailer stretch back several years. Recent cases repeatedly raise the same concerns: orders paid for but not delivered within the expected period, uncertainty over delivery dates and customers chasing refunds.
Customers say paid-for orders never arrived
One of the clearest recent cases was published on 21 July. The customer said an order placed on 27 March had still not arrived almost four months later.
According to the complaint, the shopper contacted Junique Fashion several times and was repeatedly told the parcel would be sent. The customer later requested a refund but said the money had not been received when the complaint was filed.
Another shopper said they spent €85.50 on 7 June. Although an order confirmation arrived, the customer said there was still no shipping confirmation or delivery by 27 June.
A separate complaint involved a €90 purchase made on 27 May, which the customer said remained undelivered almost a month later. Another shopper reported waiting for clothing worth €112.50 ordered on 5 May despite contacting the retailer about the delay.
The accounts are allegations from individual customers published through Testaankoop. They do not constitute a regulatory or legal finding against Junique Fashion.
Poor reviews deepen concerns around Junique Fashion
The criticism is not confined to one consumer platform.
Junique Fashion had a TrustScore of 1.5 out of five on Trustpilot when checked, based on more than 90 reviews. The platform’s breakdown showed that 86% of reviewers had awarded the company one star.
Customers posting negative reviews have described delivery delays, problems obtaining refunds and difficulties receiving clear responses about outstanding purchases. There are also positive reviews, and online reviews do not necessarily represent the experience of every customer.
Still, the similarity between recent Junique Fashion complaints on different platforms is likely to attract the attention of shoppers considering placing new orders.
Complaints about deliveries date back years
The issue also appears to extend beyond the latest cases.
Testaankoop’s public records include complaints concerning Junique Fashion from previous years, including cases involving refunds and delayed or missing orders. One complaint from March 2024 concerned reimbursement following a return, while other published cases subsequently raised concerns over goods that customers said had not arrived.
For an online fashion retailer, complaints about delivery and refunds can be particularly damaging because customers usually pay before receiving their goods and depend heavily on reliable order updates.
What does Junique Fashion say?
Junique Fashion continues to operate its online store, with dresses, tops, trousers, knitwear and other clothing available for purchase.
The retailer publishes policies covering cancellations, returns and refunds. Its cancellation terms state that customers can request cancellation before an order has been processed or prepared for shipment, with approved refunds returned through the original payment method.
No verified public statement directly addressing the recent wave of complaints was identified from Junique Fashion at the time of publication.
What happens next?
Customers whose purchases remain unresolved can continue seeking a response directly from the retailer and can use recognised Belgian consumer complaint and dispute-resolution channels where appropriate.
For Junique Fashion, the immediate challenge will be addressing outstanding orders and refunds and reassuring shoppers over delivery and customer service.
The growing number of Junique Fashion complaints is significant for consumers, but there is currently no verified evidence in the sources reviewed of a formal finding of wrongdoing against the company.
