Brussels, 18 October, (Brussels Morning Newspaper) – Delhaize online orders have returned to full capacity in Belgium following a major cybersecurity incident that disrupted supermarket operations, delivery services and internal ordering systems. The restoration, confirmed on Saturday, 17 October, marks a significant development for the Belgian retailer after nearly a week of technical difficulties affecting its parent company, Ahold Delhaize.
The disruption began on 11 October, prompting emergency cybersecurity measures across the international supermarket group. Although physical Delhaize stores remained open, customers experienced restrictions on home deliveries and grocery collection services.
Delhaize Restores Online Shopping Services Across Belgium
Delhaize confirmed that its online grocery ordering operations had returned to normal capacity, allowing customers in Brussels and across Belgium to access home delivery and collection services.
Company spokesperson Roel Dekelver confirmed the restoration on 17 October, following several days of reduced ordering capacity.
According to the retailer’s official customer information, updated on 16 October, Delhaize Delivery and Delhaize Collect were operational again.
However, some email and SMS notifications could still experience interruptions. Customers were advised to check their order status through the company’s website or My Delhaize application.
The retailer’s SuperPlus loyalty benefits remained available, although certain digital promotional offers, known as e-Deals, were temporarily unavailable.
Cyberattack Disrupts Supermarket Supply Systems
The cybersecurity incident affected computer systems operated by Ahold Delhaize, the international retail group behind Delhaize and Dutch supermarket chain Albert Heijn.
Following detection of the security issue, the company temporarily disconnected certain systems to prevent further disruption and protect its infrastructure.
The incident affected internal ordering procedures used by independently operated Delhaize supermarkets.
During the disruption, some stores received deliveries based on previous purchasing patterns rather than their usual stock orders.
By 16 October, Delhaize had introduced an interim solution allowing franchise operators to resume ordering products for their supermarkets.
The development helped stores address potential shortages while technical recovery continued.
Ahold Delhaize Issues Official Cybersecurity Statement
In a statement issued on 13 October, Ahold Delhaize confirmed that cybersecurity specialists were investigating the incident and assisting with the restoration of affected systems.
The company stated:
“Although our investigation is still ongoing, we have no evidence at this moment that customer and associate data was taken in this cybersecurity incident.”
The group said it was working with relevant authorities and external cybersecurity experts.
However, the investigation remained ongoing, meaning the full circumstances of the incident had not been publicly established.
Brussels Shoppers Benefit From Restored Grocery Deliveries
The restoration is particularly relevant for customers in Brussels who rely on supermarket delivery services for their regular grocery shopping.
Online grocery services provide an important alternative for residents with limited mobility, demanding working schedules or difficulties accessing supermarkets.
The interruption also demonstrated how cybersecurity incidents can affect everyday retail operations beyond websites and payment systems.
Although Delhaize stores continued trading, the disruption to inventory management and delivery arrangements created additional operational challenges.
What Happens Next After the Delhaize Cyberattack?
Ahold Delhaize continues working to restore remaining affected systems and investigate the cybersecurity incident.
The company has not announced a definitive date for completing every aspect of its technical recovery.
Customers can continue using restored ordering services while checking official Delhaize updates for information about remaining disruptions.
The return of normal ordering capacity represents an important recovery milestone, but the wider cybersecurity investigation remains unfinished.
